Privacy Policy

RV Nest collects personal information necessary to provide RV rental marketplace services, verify user identity, process transactions, maintain platform safety, and comply with applicable legal and insurance requirements.

We may collect information in the following categories:

RV Nest collects, uses, and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances and in accordance with applicable Canadian privacy laws, including PIPEDA and relevant provincial legislation.

• We use personal information to create and manage accounts, process and manage RV bookings, facilitate communication between users and RV owners/operators, and provide customer support.
• We use information to verify identity, age, and driving eligibility, and to meet insurance, safety, and legal requirements related to RV rentals.
• We process personal and payment information to complete transactions, handle deposits and refunds, and prevent, detect, and investigate fraud or unauthorized activity.
• We use usage data to improve our platform, analyze performance, and enhance user experience.
• We may also use personal information to send booking-related communications and, where permitted, promotional messages (which users can opt out of at any time), and to comply with legal, regulatory, tax, insurance, and law enforcement requirements in Canada.
• We only use personal information for the purposes identified at the time of collection or as otherwise permitted by law, and where required, we obtain consent for additional uses.

We will never use your information in ways inconsistent with this policy without your explicit consent.

RV Nest does not sell, trade, or rent personal information to third parties.

We may disclose personal information only when necessary for the purposes described in this Privacy Policy and in the following situations:

• Service Providers: We may share information with trusted third-party service providers that support our operations, including payment processors, insurance providers, identity verification services, cloud hosting providers, analytics tools, and IT support services.
• RV Owners/Operators: When a booking is made, relevant personal and booking information is shared with the applicable RV owner or operator as required to complete and manage the rental agreement.
• Legal and Regulatory Requirements: We may disclose personal information where required by applicable Canadian laws, regulations, court orders, subpoenas, or requests from governmental or law enforcement authorities.
• Business Transactions: If RV Nest is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
• Safety, Fraud Prevention, and Rights Protection: We may disclose information where necessary to detect, prevent, or investigate fraud, security issues, policy violations, or illegal activity, or to protect the rights, property, and safety of RV Nest, our users, or the public.

RV Nest uses cookies and similar tracking technologies to operate the website, improve performance, enhance user experience, and analyze usage patterns.

• Essential Cookies: Required for core functionality such as user authentication, security, session management, and booking processes. These cannot be disabled as they are necessary for the platform to function properly.
• Analytics Cookies:Used to understand how users interact with the platform, measure performance, and improve functionality and services.
• Preference Cookies:Used to remember user settings such as language, login preferences, and other customization features.
• Marketing Cookies: Where applicable, may be used to deliver relevant promotional content and measure advertising effectiveness. These cookies are only used where permitted and may require user consent depending on applicable law.

Users can manage or disable cookies through their browser settings or through any cookie preference tools provided on our website. Disabling certain cookies may affect website functionality and user experience.

RV Nest retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, tax, insurance, and accounting obligations.

• Account and booking records are retained for a minimum of 7 years in accordance with Canadian tax, accounting, and business record-keeping requirements.
• Marketing preferences are retained until a user unsubscribes or requests that they be updated or deleted.
• Usage and analytics data may be retained in aggregated or de-identified form for an extended period to help improve platform performance, security, and user experience. Where possible, this data is no longer considered personal information.

When personal information is no longer required for these purposes, it is securely deleted, anonymized, or otherwise rendered non-identifiable in accordance with applicable legal requirements.

Subject to applicable Canadian privacy laws, including PIPEDA and relevant provincial legislation, individuals may request the following:

• Access:Request access to the personal information we hold about them and receive information about how it has been used and disclosed.
• Correction: Request correction of inaccurate, incomplete, or outdated personal information, subject to verification requirements.
• Deletion or De-Identification: Request deletion or anonymization of personal information where it is no longer required for legal, business, or contractual purposes, or where otherwise required by applicable law.
• Withdrawal of Consent:Withdraw consent for the collection, use, or disclosure of personal information where consent is the legal basis for processing, subject to legal or contractual restrictions.
• Complaint:File a complaint regarding our privacy practices with us directly and, if unresolved, with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact our Privacy Officer at info@rvnest.ca. We may require identity verification before processing any request.

RV Nest uses reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, modification, or destruction, in accordance with applicable Canadian privacy laws.

Users are responsible for maintaining the confidentiality of their account credentials, including using strong passwords and safeguarding login information.

RV Nest may contain links to third-party websites, services, or platforms, including payment processors, insurance providers, identity verification services, social media platforms, and partner websites.

These third-party services operate independently from RV Nest and have their own privacy policies and terms of use, which we encourage users to review before interacting with them.

While we select service providers with reasonable care, RV Nest does not control and is not responsible for the privacy practices, content, or security of third-party websites or services, except to the extent required by applicable law.

When users interact with third-party services through our platform, those providers may independently collect and process personal information in accordance with their own policies.

RV Nest services are intended for individuals who are 18 years of age or older and are not directed to minors.We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to investigate and, where appropriate and legally permitted, delete or anonymize such information.If you believe that a minor has provided us with personal information, please contact us so we can take appropriate action and verify the request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

• When material changes are made, we will take reasonable steps to notify users, which may include updating the "Last Updated" date at the top of the policy, posting a notice on our website, and/or notifying registered users via email where required or appropriate.
• We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal information.
• Where required by applicable law, we will obtain consent before applying material changes to the way we collect, use, or disclose personal information.

Continued use of our services after updates become effective indicates acknowledgement of the revised Privacy Policy, subject to applicable legal requirements.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: