Terms & Conditions

By accessing this website or booking an RV rental through , you agree to be bound by these Terms & Conditions.

These Terms form a legally binding agreement between “customer”, “renter” and RV NEST.

• RV Nest is a duly registered Canadian business, compliant with applicable federal and provincial legislation.
• GST/HST registered — applicable taxes are applied to all transactions in accordance with Canadian tax
• All users must accept our Terms of Service and Privacy Policy upon accessing the platform.
• RV Nest holds commercial insurance coverage appropriate to its rental marketplace operations.
• Rental agreement templates are provided and must be signed digitally prior to vehicle handover.
• Cancellation and refund policies are outlined in Section 9 of these Terms.

• Government-issued ID verification is required for all hosts listing an RV on the platform.
• Proof of legal ownership of the listed vehicle must be submitted, including VIN verification.
• Valid RV insurance coverage must be maintained and verified before any listing goes live.
• Up-to-date vehicle maintenance records must be kept and made available upon request.
• Annual safety inspections must be completed before an RV is listed or re-listed each season.

• A valid driver's licence recognized in Alberta, Canada is required to rent any vehicle.
• Secondary government-issued identification must be provided at the time of verification.
• Security deposit authorization is required at the time of booking.
• A signed rental agreement must be completed via digital signature prior to pickup.
• Driving history screening is conducted as part of the eligibility process.
• Valid payment details must pass platform verification before a booking is confirmed.

• A functional, in-date fire extinguisher must be present and accessible inside the vehicle.
• Working smoke and carbon monoxide (CO) detectors must be installed and tested.
• Brakes and tires must pass a current safety inspection before each rental period.
• The propane system must be inspected and certified safe prior to listing.
• The onboard generator must be in proper working order and documented.
• All emergency exits must be functional and compliant with applicable safety codes

• A booking confirmation email is issued to both parties upon successful reservation.
• All rental agreements are executed digitally and require electronic signature before pickup.
• Pickup and return inspection forms must be completed by both parties at each handover.
• Photo and/or video documentation of the vehicle's condition is required at pickup and return.
• Any incident during the rental period must be reported through RV Nest's incident reporting process without delay.

• Renters are required to hold valid liability coverage for the full duration of the rental period.
• Collision and theft protection is available and may be required depending on the rental agreement.
• Roadside assistance coverage is included or available as an add-on, subject to the rental agreement.
• Cross-border travel outside Canada requires prior written approval and insurance confirmation.
• In the event of damage, renters must follow RV Nest's damage claim workflow. Costs not covered by insurance remain the renter's responsibility.

• Fuel level must be recorded at pickup and matched upon return; shortfalls will be charged.
• Mileage is documented at both pickup and return; excess mileage charges apply per the rental agreement.
• A full vehicle damage inspection must be conducted and signed off by both parties at each handover.
• Waste tank levels must be checked and emptied by the renter prior to return.
• Generator usage hours must be recorded at pickup and return.
• The renter must complete a customer orientation and safety briefing before departing with the vehicle

We reserve the right to terminate a rental immediately in case of misuse.

• Security Deposit: A refundable deposit is required at booking and may be applied toward damages, cleaning fees, late return penalties, or unpaid charges.
• Cleaning: The RV must be returned in a clean condition; excessive cleaning requirements will be charged to the renter
• Mileage: Mileage limits apply per rental agreement; excess mileage is charged at the applicable per-kilometre rate.
• Pet & Smoking: Policies are set by the RV owner and disclosed at listing; violations may result in deposit forfeiture.
• Late Returns: Late returns incur additional daily or hourly charges as outlined in the rental agreement.
• Dispute Resolution: All disputes are subject to RV Nest's dispute resolution procedures; RV Nest's decision in facilitated disputes is final.

• RV Nest complies with PIPEDA and applicable provincial privacy legislation in all data handling practices.
• All personal documents and user data are stored using encrypted systems.
• Payment processing is handled through PCI-DSS compliant third-party processors.
• Access to personal data is restricted on a role-based basis; all system activity is subject to audit logging.

• These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada.
• RV Nest uses trusted third-party providers for payments (Stripe / Moneris), digital contracts (DocuSign /PandaDoc), and identity verification.
• We may update these Terms at any time; continued use of the platform constitutes acceptance of the revised Terms.
• Automated document management and incident tracking systems are used to support platform operations.
• RV Nest is not responsible for failures, delays, or policy changes arising from third-party service providers.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: